PRIVACY POLICY & TERMS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Shetha Naji’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

PRIVACY POLICY

1. INTRODUCTION

We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website shethanaji.com and use our services.

2. PERSONAL INFORMATION WE COLLECT 

We collect the following types of personal information about you: Identification information: This includes your name, address, phone number, email address, and date of birth. Health information: This includes your medical history, treatment records, and prescription information. Financial information: This includes your payment information, such as your credit card number. We collect this information in a variety of ways, including: When you register as a patient at our clinic. When you make an appointment or schedule a treatment. When you fill out a form on our website. When you communicate with us by email, phone, social media, whatsapp or text message. 

3. HOW WE USE YOUR PERSONAL INFORMATION 

We use your personal information for the following purposes: To provide you with medical care. To bill you for your medical care. To communicate with you about your medical care. To improve the quality of our medical care. To comply with applicable laws and regulations such as UK GDPR. We may also use your personal information for the following purposes, but only if we have your consent: To send you marketing communications. To share your personal information with third-party partner. 

4. DISCLOSURE OF YOUR PERSONAL INFORMATION 

We will not disclose your personal information to any third party without your consent. 

5. YOUR RIGHTS 

You have the following rights with respect to your personal information: The right to access your personal information. The right to rectify your personal information. The right to erase your personal information. The right to restrict the processing of your personal information. 

6. HOW WE USE COOKIES 

By accessing and using this website, you are agreeing to the terms of this cookie policy. This policy describes the cookies we use and what we are doing with your information. The information stored in the cookies we use helps us to analyse how visitors interact with the website. This information is then used to improve the website and ultimately provide you with a better user experience. Unless you have adjusted your web browser settings to refuse cookies, our website will issue cookies as soon you visit our website. If you have switched off cookies then some of the functionality on the website may not be available or work fully. We may update this cookie policy from time to time and will post any changes here. 

7. CHANGES TO THIS PRIVACY POLICY 

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of the website after changes indicates your acceptance of the updated policy. 

TERMS & CONDITIONS

1. INTRODUCTION

Welcome to the Shetha Naji Clinic. By accessing our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. SERVICES OFFERED

We provide a range of aesthetic and regenerative medicine treatments, all services are subject to availability and may change without notice.

3. AGE REQUIREMENT

All patients must be over the age of 18 to receive treatments at our clinic. We reserve the right to request proof of age if necessary.

4. RIGHT TO REFUSE TREATMENT

Shetha Naji reserves the right to refuse treatment to any patient for any reason, including but not limited to medical contraindications, safety concerns, or inappropriate behaviour.

5. CONSULTATION REQUIRED

All patients must undergo an initial consultation before any treatment.

A non-refundable consultation fee of £50 is required at the time of booking. This fee will be credited towards the full consultation fee or any treatment you choose to proceed with.

6. BOOKING & CANCELLATIONS

APPOINTMENT BOOKING: Appointments can be made online or by phone.

CANCELLATIONS: We require a 48 hour notice for cancellations in order to refund or reschedule your appointment.
48 hours and above: you can reschedule or cancel your appointment. 
48-24 hours: please contact Shetha Naji and we may be able to reschedule, cancellations will not be refunded. 
24 hours or less: you are unable to cancel or reschedule and the total amount is not refundable. 

7. PAYMENT TERMS

Payment for services is due at the time of treatment. We accept debit card, credit card and cash payments. 

Prices for services are subject to change. We will inform you of any changes prior to your appointment.

8. MEDICAL HISTORY & CONSENT

Clients must provide accurate medical history during their initial consultation.

Consent forms must be signed before any treatment is administered. You have the right to ask questions about your treatment before signing.

9. RESULTS & EXPECTATIONS

Individual results may vary. We cannot guarantee specific outcomes, and results are not guaranteed.

We encourage clients to have realistic expectations and to discuss any concerns with Shetha Naji.

10. LIABILITY

Shetha Naji is not liable for any injuries, adverse reactions, or complications resulting from treatments.

Clients must follow aftercare instructions to minimize risks.

11. PRIVACY POLICY

Your personal information will be kept confidential and will only be used for treatment purposes, billing, and communications regarding your care. 

With express permission, we may email you with offers and marketing content. 

With express permission your before and after images may be used in advertising and marketing content.

12. CHANGES TO TERMS

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on our website.

13. GOVERNING LAW

These terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved in the appropriate courts.

COOKIES

This Cookie Policy explains how we use cookies and similar technologies on our website shethanaji.com. By using our Site, you consent to the use of cookies as described in this policy.

HOW WE USE COOKIES

We use cookies on our Site for the following purposes:

1. Essential Cookies: These cookies are necessary for the functioning of the website and cannot be disabled in our systems. They are usually set in response to actions you take, such as setting privacy preferences, logging in, or filling out forms.
2. Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages are visited most often and if users encounter any errors. This helps us improve the performance and functionality of our Site.
3. Functionality Cookies: These cookies allow the Site to remember your choices and preferences (such as language settings or location) to enhance your experience on future visits. They may also be used to remember your login details, if applicable.
4. Targeting/Advertising Cookies: These cookies are used to deliver more relevant advertisements to you and your interests. They may also be used to limit the number of times you see an ad and help measure the effectiveness of an ad campaign.
5. Third-Party Cookies: Our Site may use third-party services (such as Google Analytics or social media platforms) that set their own cookies to provide analytics or to enable additional features. These cookies are governed by the respective third-party privacy policies.

COOKIE MANAGEMENT

You have the option to accept or decline cookies when you first visit our Site. You can also manage your cookie preferences or delete cookies at any time by adjusting the settings in your web browser. However, please note that disabling certain cookies may affect your ability to use some features of our Site.

COOKIES ON MOBILE DEVICES

If you are using a mobile device, you can adjust your device settings to manage cookies. Check your device’s settings or user guide for more information on how to control or delete cookies.

CHANGES TO THIS COOKIE POLICY

We may update this Cookie Policy from time to time to reflect changes in technology or to comply with legal requirements. We will post any updates on this page with the revised effective date. We encourage you to periodically review this policy to stay informed about how we use cookies.